After the Newtown tragedy, Dicks Sporting Goods—which presumably entered the modern sporting rifle (MSR) market purely for financial gain when it saw other sporting good stores selling them by the truckload—screwed over hundreds or thousands of customers. It cancelled the rifles they’d ordered, as if they were criminals. DSG’s respect for their customers was and is less than nothing, and they will no longer receive any of my sporting goods business.
To be fair, it wasn’t a hard decision to make, when so many other companies offer comparable pricing and far better service.
Not content with treating their customers with contempt, Dick’s then treated their business partners the same way.
Troy Defense (Troy), a division a Troy Industries, Inc., was deeply dismayed and shocked to hear through national media outlets that Dick’s Sporting Goods (DSG) made the decision to stop selling the Troy Carbine along with other modern sporting rifles. DSG did not contact or inform Troy of this decision prior to notifying the public. Nor was Troy informed by DSG that cancellation letters were being sent to customers, set to arrive on Christmas Eve (a day Troy was closed).
Troy has invested millions of dollars in its facility and operations to bring its first ever modern sporting rifle to the market under an exclusive contract with DSG. In selecting DSG as the sole distributor of the Troy Carbine, Troy relied on DSG’s high sales forecasts and sales potential prior to undertaking the significant financial and corporate commitment necessary to design, develop, manufacture and bring a new modern sporting rifle to the marketplace. Based on DSG’s press release, DSG’s anti-gun stance is clear – DSG will not continue modern sporting rifle sales and Troy will sadly not see its Carbine readily available — despite the outlay of millions of dollars by Troy and its commitment to support DSG in its distribution efforts.
Rest assured, Troy was not the only supplier Dick’s treated so shamefully.
It will be my joy to watch Dicks’ Sporting Goods become a cautionary tale of what happens to companies that treat their customers and suppliers with contempt.